Returns and Refunds

The return of the garment must take place within 7 days of receiving the order and it is our responsibility.

The return is considered valid only in the following cases:

  • Clothing damaged in transportation or previously;
  • Seal bearing the MARIO RUSSO STORE logo not removed;
  • Label still not removed from clothing;
  • Garment unwashed in the washing machine or by hand.

For the return to the store, however, the previous rules apply with the addition of:

  • Receipt or order invoice to be presented in the shop together with the item of clothing.

If the order has already been shipped at the time the customer exercises the right of withdrawal, the customer can decide not to receive the package delivered by the courier.
The order that, after the various delivery attempts by the carrier, returns to the sender cannot be sent back. If the order has been paid, it is refunded under the conditions defined in these General Conditions.

The Customer will be refunded only for the price of the Products returned within 30 days from the day of receipt of the Products by Mario Russo Store or receipt of a return receipt. The refund will be made through the same payment method chosen by the customer during the purchase and once payment has been received, in the case of cash on delivery.

However, the customer who paid cash on delivery will be refunded by check.

In case of payment by Paypal, the refund will be made by re-crediting the Customer's Paypal account. If the methods indicated above for the return of the goods are not respected, Mario Russo Store reserves the right not to accept the return itself and not to make a refund.

Only once the item has been received and checked accordingly will the refund be made.

No exceptions will be made.